When Sorveo detects something that matters, the people responsible hear about it straight away — with a photo and the camera location, by WhatsApp, SMS, email or in-app. Everyone else isn't disturbed.
Reach people wherever they are. Every camera licence includes all four channels.
Every alert carries the image that triggered it and where the camera is — so the responder knows what they're walking into.
Each person is notified only about the watchlists and cameras that concern them — the gatehouse gets the gate, the duty manager gets the VIPs.
Set each watchlist to Normal, Important or Critical, per recipient — so a banned individual is loud and a VIP arrival is a quiet heads-up.
Repeat alerts for the same subject are suppressed, and fragmented "unknown person" blips that turn out to be a match a second later don't trigger a stray alert.
Alerts are cleared in the portal with a record of who actioned them and when — the basis of the alert-response report.
A banned guest, known offender or VIP is recognised — alert with a photo the moment they arrive. Watchlists
Anyone not on an authorised list appears on a restricted camera — critical alert, while authorised people pass silently. Access control
An unrecognised face on a secure or after-hours camera draws attention instead of passing unseen.
Someone enters a no-go zone or crosses a boundary line — flagged live. Perimeter detection
A vehicle idling, passing or crossing into a zone at gates, yards and forecourts. Vehicle detection
A camera goes offline or degrades — emailed to the outage recipients you set for that camera. Camera health
On the roadmap: behaviour alerts such as loitering and falls, and occupancy or queue thresholds, are in development.
Yes. Alerts can be delivered by WhatsApp, SMS, email and in-app notification — every camera licence includes all channels. Each alert carries a snapshot and the camera location.
Each person subscribes only to the watchlists and cameras that concern them, each watchlist has its own alert level (Normal, Important or Critical), repeat alerts for the same subject are suppressed, and brief "unknown person" sightings that turn out to be a match a moment later are handled so they don't trigger a stray alert.
Yes. Alerts are acknowledged in the portal with a record of who actioned them and when, and the alert-response report measures acknowledgement rate and time-to-acknowledge per responder.
Sorveo never goes dark: even a commercially suspended account keeps detecting and logging in-app — only outbound messaging pauses. If a site loses connectivity, events captured while offline are stored and logged when it reconnects, without firing stale live alerts.
Read the deep-dive on how real-time alerts reduce incidents →
Run Sorveo on your own cameras and use the alert-response report to see acknowledgement rates and response times, responder by responder.