Sorveo connects to your mall's existing cameras and adds a real-time intelligence layer — an instant alert when a known shoplifter or banned person walks in, after-hours detection in stockrooms, service corridors and loading bays, and a searchable record of every detection when you need to investigate. No camera replacement, no rip-and-replace.
A short look at how Sorveo turns existing mall CCTV into real-time alerts and faster incident response.
Most malls have plenty of cameras and nowhere near enough eyes. Sorveo gives every camera attention — at the same time, all the time.
Most theft isn't caught in the act — it's discovered in stock counts, days later, and the same faces often come back. Sorveo matches visitors against your known-shoplifter and banned-person lists and sends floor teams an instant alert with a photo.
Service corridors, loading bays and tenant back-of-house are vulnerable once the mall closes. Sorveo runs restricted-area, line-crossing and after-hours presence detection and alerts security the moment someone is where they shouldn't be.
Stockrooms, plant rooms and management offices should only ever see authorised staff and contractors. Put those cameras on an allowlist: anyone not on it raises a critical alert, while authorised people pass silently.
A theft, a tenant dispute or an incident report can mean hours of scrubbing footage. Sorveo keeps a searchable record of every detection — with a snapshot, camera and time — so your team starts from the right moment.
A vehicle idling at a loading bay after closing, or entering a service yard that should be empty, is an early warning. Sorveo's vehicle-activity detection flags idling, pass-by and zone entry.
A camera offline for three days is a three-day blind spot. Sorveo monitors camera health continuously and flags signal loss, obstruction and tampering so issues are fixed within the day.
Enrol known offenders and banned persons into watchlists — in bulk, one at a time, or in one click from an “unknown” sighting. When one walks in, facial recognition sends an instant alert with a photo and camera location. Set each watchlist to Normal, Important or Critical so the most serious matches stand out.
Alerts arrive by WhatsApp, SMS, email and in-app, each with a snapshot and location. Subscriber routing means the control room, car-park team and centre management only receive the alerts that concern them — and every alert is acknowledged with a record of who actioned it and when.
Search the recognition log by name, camera, date or result, review the short event clip recorded around each detection, and use appearance search to find a person across recorded clips by what they were wearing. Event clips and appearance search need the site's edge device online, or cloud clip storage enabled. See incident investigation.
Organise every centre as Site → Building → Floor → Location, give each team a custom role with only the pages it needs, and email management scheduled PDF or CSV reports — daily security summaries, watchlist matches and alert-response times by responder.
Sorveo treats your camera estate as critical infrastructure. Every camera is tracked as online, offline or degraded with uptime history, and signal loss, obstruction, tilt and tampering are flagged the moment they're detected — with outage emails to the people responsible for each camera.
People counting, occupancy and queue insight for entrances, food courts and car parks are on our near-term roadmap. Today, Sorveo's presence detection tells you when there is activity in a zone — not how many people are in it.
Yes. Sorveo adds AI to the IP cameras you already have through a compact on-site Sorveo edge appliance — cameras just need to expose a reachable video stream. Most malls keep every camera they have, and each camera's AI profile (face, presence, perimeter or vehicle) is set and changed remotely.
Sorveo matches faces against your watchlists of known shoplifters and banned persons and sends your control room and floor teams an instant alert with a photo the moment a match walks in. It focuses on recognising people you already know about, rather than guessing at behaviour — and an unknown person can be added to a watchlist in one click from their detection.
Not yet. People counting, footfall, occupancy and queue analytics are on Sorveo's near-term roadmap. Today Sorveo detects presence and activity in the zones you choose — for example, someone in a service corridor after closing — and alerts your team in real time.
Every recognition and detection is logged with a snapshot, camera and timestamp, and can be searched by name, result, camera and date. Where the site's edge device is online or you have cloud storage, you can also review the short clip recorded around each detection. Sorveo records event clips rather than continuous footage. More on incident investigation.
Yes. Put the cameras covering those areas on an allowlist of authorised staff and contractors. Anyone not on it raises a critical alert, while authorised people pass silently. The Exclusion Detection report then shows authorised versus unauthorised entries and ranks the cameras with the most issues.
Yes. Sorveo supports shopping malls and retail developments in Nigeria, South Africa, Kenya, Ghana, Rwanda and Egypt, with cloud, hybrid and on-premise deployment options to suit local bandwidth and compliance needs.
A typical engagement begins with a free site assessment, followed by installing the Sorveo edge appliance and connecting your existing cameras, configuration of detection rules and escalation workflows, training for your control room and floor teams, and ongoing optimisation. Most malls go live in days, with phased coverage for very large sites.
Tell us about your sites and the challenges you're facing. We'll tell you whether Sorveo is a fit, and exactly how it would help.