AI CCTV Software for Hotels & Hospitality | Sorveo Video Intelligence

The problems

Hospitality security runs around the clock.

Guests, staff and contractors move through your property 24/7. Sorveo gives every camera constant attention, so nothing waits for a review that never happens.

Guest safety and welfare

A guest who slips at the pool, collapses in a corridor, or is followed to their room needs a response in seconds. Sorveo detects falls, distress and unusual movement and escalates to your team immediately.

Theft from rooms and public areas

Luggage in lobbies, belongings by the pool, and unattended bags are easy targets. Sorveo flags suspicious dwell, bag-grabs and known offenders before the loss is discovered at check-out.

VIP and watchlist awareness

Sorveo matches arrivals against your watchlist — barred guests, known offenders, or VIPs who need discreet, high-touch service — and alerts the right team the moment they enter.

Back-of-house and staff areas

Store rooms, kitchens, laundry and cash offices are where quiet losses add up. Sorveo runs access and after-hours rules on restricted zones and pings security on any breach.

Disputes and chargebacks

“It was never delivered,” “the damage was already there.” Sorveo timestamps and indexes events so you can pull the exact clip for a guest dispute or chargeback in seconds.

Cameras going dark

A camera offline over a busy weekend is a blind spot when you can least afford it. Sorveo monitors camera health continuously and flags signal loss, obstruction and tampering the same day.

In practice

What Sorveo does for you.

Guest safety

Fall, distress and incident detection

Sorveo watches pools, corridors, stairwells and car parks for falls, distress and altercations — escalating to duty managers and security the instant something looks wrong.

Loss prevention

Theft and suspicious behaviour

Detection runs on every feed continuously — lobby, restaurant, spa, parking — flagging concealment, bag-grabs and repeat loiterers to your team in real time.

Watchlist

Arrivals matched against your list

Barred guests and known offenders trigger a discreet alert; VIPs trigger a service prompt. Your team knows who just walked in before they reach the desk.

Operations

Lobby, queue and occupancy insight

Live occupancy and queue depth at reception, restaurants and events help you staff ahead of demand and keep the guest experience smooth at peak times.

Review

Indexed footage for disputes

Every detection is timestamped and camera-tagged. When a guest dispute, chargeback or insurance claim lands, you jump to the exact moment instead of scrubbing hours of footage.

Health monitoring

Camera-health monitoring, continuously

Sorveo treats your camera estate as critical infrastructure — signal loss, tilt, obstruction and tampering raise a ticket the moment they're detected.

Outcomes

Why teams choose Sorveo.

0

Rip-and-replace required

24/7

Eyes on every camera

Seconds

To resolve a dispute

Days

To deploy, not months

Frequently asked

Questions we hear.

Can Sorveo work with my hotel's existing CCTV cameras?

Yes — Sorveo layers on top of existing IP, NVR and hybrid CCTV systems. Most hotels keep every camera they have and simply add the Sorveo intelligence layer in software.

How does Sorveo help protect guest safety?

Sorveo detects falls, distress, loitering and altercations across pools, corridors, stairwells and car parks, and escalates to duty managers and security in seconds — so help arrives before a situation escalates.

Can Sorveo alert us to barred guests or VIPs?

Yes. Sorveo matches arrivals against your watchlist and sends a discreet alert for barred guests and known offenders, or a service prompt for VIPs, the moment they enter the property.

Does Sorveo help with guest disputes and chargebacks?

Every event is timestamped and indexed to a camera, so when a dispute, chargeback or insurance claim is raised you can pull the exact clip and its surrounding context in seconds.

Is guest and staff data handled responsibly?

Sorveo supports cloud, hybrid and on-premise deployments so footage can stay on your network where required, with encryption in transit and at rest, role-based access, and audit logging.

Is Sorveo deployed in hotels across Africa?

Yes. Sorveo supports hotels, resorts and hospitality groups in Nigeria, South Africa, Kenya, Ghana, Rwanda and Egypt, with deployment options to suit local bandwidth and compliance needs.

AI video intelligence for hotels & hospitality — on the CCTV you already have.