Sorveo connects to your hotel's existing cameras and adds a real-time intelligence layer — a discreet alert when a banned guest arrives, a heads-up when a VIP walks in, an instant warning when someone unauthorised enters back-of-house, and a searchable record of every detection when a dispute lands. No camera replacement, no rip-and-replace.
Guests, staff and contractors move through your property 24/7. Sorveo gives every camera constant attention, so nothing waits for a review that never happens.
A guest barred for theft, violence or fraud can walk back through the lobby unnoticed on a busy night. Sorveo matches arrivals against your banned-guest watchlist and alerts security with a photo before they reach the desk.
A returning VIP who is greeted by name remembers it. Sorveo's facial recognition spots enrolled VIPs on arrival and gives guest relations a discreet heads-up.
Store rooms, kitchens, laundry and cash offices are where quiet losses add up. Put their cameras on a staff allowlist: anyone not on it raises a critical alert, while authorised staff pass silently.
Between midnight and morning, a stranger in a service corridor or a closed pool area can go unnoticed. Sorveo flags unknown people and after-hours presence on the cameras you choose and alerts the duty manager.
“The damage was already there.” When a dispute or insurance claim lands, search the detection log by camera, date or person and review the recorded event clips, instead of scrubbing hours of footage. See how investigations work.
A camera offline over a busy weekend is a blind spot when you can least afford it. Sorveo monitors camera health continuously and flags signal loss, obstruction and tampering the same day.
Keep separate watchlists for banned guests, known offenders and VIPs, each with its own alert level — Normal, Important or Critical. A barred guest raises a Critical alert to security; a VIP arrival sends a quiet prompt to the front office. People can be enrolled in bulk, one at a time, or in one click from an “unknown” detection.
Alerts go out by WhatsApp, SMS, email and in-app, each with a snapshot and camera location. Subscriber routing means security, the front office and the duty manager each receive only what concerns them — and every alert is acknowledged with a record of who actioned it and when.
Anyone not on your authorised staff and contractor list who appears in a kitchen, store room or cash office raises a critical alert. The Exclusion Detection report shows authorised versus unauthorised entries, separates known-but-not-permitted people from unknown faces, and ranks the cameras with the most issues. More on access control.
Search every recognition by name, camera, date or result, review the short clip recorded around each detection, and use appearance search to find someone across recorded clips by what they were wearing. Event clips and appearance search need the property's edge device online, or cloud clip storage enabled. See incident investigation.
For hotel groups and partner properties, the Sorveo Hospitality Intelligence Network lets member organisations share persons of interest under strict governance: every entry goes through maker, reviewer and approver, matches disclose the minimum needed, and entries can be challenged. It is invite-only and set up by Sorveo with at least two member organisations.
Lobby occupancy and queue insight at reception and restaurants, and fall detection for pools and corridors, are on our near-term roadmap. Today, Sorveo tells you who is on your property and when someone is somewhere they shouldn't be.
Yes. Sorveo adds AI to the IP cameras you already have through a compact on-site Sorveo edge appliance — cameras just need to expose a reachable video stream. Most hotels keep every camera they have, and each camera's AI profile is set and changed remotely.
Yes. Sorveo matches faces on your cameras against your watchlists and sends an instant alert with a photo — a Critical alert to security for a barred guest, or a discreet heads-up to guest relations for a VIP. Each watchlist has its own alert level, and each person only receives the watchlists they subscribe to.
By WhatsApp, SMS, email and in-app notification. Each alert carries a snapshot and the camera location, and can be acknowledged so the team can see who dealt with it and when. More on real-time alerts.
Not yet. Fall detection and occupancy and queue analytics are on Sorveo's near-term roadmap. Today Sorveo helps protect guests by recognising barred individuals on arrival, flagging unknown people in staff-only and after-hours areas, and getting alerts to duty managers in real time.
Every detection is logged with a snapshot, camera and timestamp and can be searched in seconds. Where the property's edge device is online or you have cloud storage, you can also review the short clip recorded around each detection. Sorveo records event clips rather than continuous footage, so it helps most when the incident involved a detection.
Through the Sorveo Hospitality Intelligence Network, which is invite-only. Member organisations share persons of interest through a maker, reviewer and approver process, cross-organisation matches disclose only what is needed, and entries can be challenged. Sorveo sets up each network with at least two member organisations.
Sorveo supports cloud, hybrid and on-premise deployments so footage can stay on your network where required, with encryption in transit and at rest, custom role-based access, two-factor authentication and a full audit trail of every action.
Yes. Sorveo supports hotels, resorts and hospitality groups in Nigeria, South Africa, Kenya, Ghana, Rwanda and Egypt, with deployment options to suit local bandwidth and compliance needs.
Walk through a live deployment with our team, see real detections on real hospitality feeds, and get a tailored plan for your property or group.